Policies: Refunds & Customer Guarantee at Custom Graphics

Refunds:

We offer free refunds for 14 days from the date your order is placed.

However, not all items are eligible for refunds. To be eligible for a refund: 

  1. You must contact Design + Country privately and directly, via contact form.
  2. You must include photographs showing any damaged items, and include reasons why you request a refund.
  3. We do not offer exchanges or returns on any products. 
  4. You must provide (in detail, the order number, tracking info, purchasing invoice etc.)
  5. We do not refund shipping costs.
  6. We do not refund for buyers remorse, or sizing issues. We have provided sizing charts for our customers.  

Shipping: 

 

Shipping is calculated at the point of purchase. Some items are available for Free Shipping - please make note of that at point of purchase. We do not refund for shipping costs. 

Returns:

Design + Country does not accept returns on items.